Category Management Definition & Glossary of Terms

By June 2, 2018 October 2nd, 2018 Category Management Tips
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MBM Glossaries: Category Management Definition

This glossary contains our Category Management definition and a list of terms frequently used when discussing Retail Category Management. For a comprehensive guide to how supplier collaboration can maximise your profitability, check out our Ultimate Guide to Category Management.

Accounts Payable

Pertains to liabilities owed by the retailer to the suppliers for goods, services, and other incurred expenses. An Accounts Payable Department focuses solely on making sure these liabilities are settled properly.


Goods or services that are highly likely to be bought after a consumer buys one product. Service parts, maintenance, repairs, and other complementary products fall under this category.


How consumers know, understand, and recall details on a certain brand. This includes a consumer’s ability to identify a brand’s product and established behaviours such as sales or product launches.

Brand Loyalty

A shopper’s affinity to repeatedly purchase products or services from the same brand or manufacturer even when competitors provide a newer or better offering.

Big Box Store

A term for major retail chains such as Best Buy, Tesco, and Target. These large establishments earned the name “big box” because they are often rectangular-shaped.

Break-Even Point

The point at which a campaign or product covers its costs.


Attention created to centre around a product, service, or brand both from media and public audience.

Category Assessment

A recurring review of categories and subcategories to evaluate the performance of the share, sales, and profitability of goods.

Category Management

A tactical approach to managing groups of products by creating mutually beneficial partnerships between traders that aims to maximise profit and sales while ensuring consumer satisfaction. This includes optimising promotion, pricing, shelving, and the assortment of products or services based on market data. Category Management is a continuous process that adapts to market research and is driven by data. Also referred to as CatMan or CM.

Category Hierarchy / Category Decision Tree

A consumer’s hierarchy of priorities that influence their decision-making on their purchases. The decision tree is commonly visualised as a family tree that specifies product attributes such as brand, flavour, price, size, etc.

Category Plan

A detailed strategy on how to help achieve specific business objectives by utilising proper category management. Category planning involves diagnosing strengths and existing opportunities of a business that can be improved on and how the entire chain of producers, suppliers, and retailers can benefit from the plan.

Challenger Brand

A relatively new brand that challenges the top players, creating a strong market presence and aggressively works toward taking a significant market share from its competitors.

Colour Blocking

The conscious grouping together of products with similar packaging or product colour to encourage sales.


Having the skills and the attitude to be able to do something efficiently.



A product or service’s end user. A consumer and shopper may not necessarily be the same as the shopper is the individual or individuals buying the goods. In families, parents are usually the shoppers and the entire family, including the children, are the consumers.

Consumer Choice

A paradox coined by psychologist Barry Schwartz in his 2004 book. The Consumer Choice Paradox first appeared in Schwartz’s book ‘The Paradox of Choice: Why More Is Less’. It explores the fine line between giving consumer options so they have a variety of products to choose from and having too many choices that the consumer feels overwhelmed.

Consumer Demand

A product’s average sale on a given timeline.

Convenience Categories

Items falling into this category generally occupy less space and does not offer promotions as frequent as Core Categories. These are items not usually found on a shopper’s list for instance greeting cards, plastic covers, or electrical tape.

Core Categories

These are the most frequently purchased products such as coffee, tea, cereal, milk, bread, and salty snacks. There is a strong competition in these categories in terms of promotions, what kind of space it gets and pricing.

Cross Merchandising

When two or more products from different categories are displayed together to help generate additional sales.

Customer Loyalty

Repeat purchase/experience of a specific brand or product as a result of an overwhelmingly positive experience.

Decision Fatigue

The decreasing quality of decision making of an individual after he or she has made a series of decisions.


Electronic Point-of-Sale.

Eye level

A part of a store’s shelves or fixtures that a shopper sees first when approaching the shelves.  This is based on the fact that customers will notice goods displayed at eye level first.


Anticipating how a promotion will perform.  The PRO tool can be utilised to create a proper estimation.

Four P’s

The 4P’s is a marketing mix geared towards targeting a specific demographic for a product offering. The four P’s include Product, Price, Promotions and Place.


Drastically lowering the price of items for a limited time to create excitement and to make way for new inventory.


The different available products for sale and how they are displayed as a way to spark interest and draw customers into buying.

Mystery Shopping

A means of observing and evaluating consumer experience, the quality of service, products, or other industry practices by having an individual pose as a shopper.

Niche Retailing

Focusing on a single market segment.

Obsolescence Risk

A product’s risk of becoming obsolete or impossible to sell. Perishables such as fruits and vegetables as well as technology that can easily be outdated have an obsolescence risk that category management aims to minimise.

Pop-Up Store

Mobile version of the stores that can be set up in event grounds, parks or other spaces that can attract attention. Pop-Up Stores are meant to be portable and used for short-term periods.


Point-of-Sale happens when a transaction is finalised and an invoice or receipt is issued to the customer.

PRO Tool

When one is uncertain of the absolute worth of an opportunity in Category Management i.e how a promotion or a new strategy will perform, the PRO tool is utilised. It stands for Pessimistic, Realistic, and Optimistic values. These ways of estimation allow users to share educated estimates and enable them to define what steps are needed to be done to have a better chance of achieving set estimates.

Prestige Pricing

When items from luxury lifestyle brands and high-end retailers implement high prices to exude exclusivity and status.


Financial returns or earnings after amount spent is deducted.

Ready to Eat (RTE)

RTE items are any item of food that does not need cooking or has already been cooked and can be eaten straight away. For example, porridge needs to be prepared, whilst cornflakes can be eaten straight out of the packet.


A person or shop that directly sells goods to a consumer or shopper.


Radio Frequency Identification. An electronic system that allows users to track and organise products.


Return on Investment. The amount of time and goods sold necessary to earn back an investment. Can be expressed as percentage or timeline.

Seasonal Categories

These are products that are purchased occasionally, often in specific periods (seasons) of the year. Typical examples are cards and roses on valentines, and turkeys and cranberry sauce at Christmas.


Allowing customers to pick and measure goods by themselves without the help of an employee. Vending machines, fill-all-you can scheme, and even automated groceries are all examples of self-service.


Loss of goods that can result from different factors such as damages during transit or mishandling, clerk error, shoplifting, or employee theft.

Storage Cost

The total cost a product incurs including handling, warehousing, shrinkage, depreciation, and other fees that build up the longer an item is stored.

Supply Chain Management (SCM)

How the flow of goods and services are managed from the processing of raw materials or talent up until the point of consumption.

Target Market

The intended demographic of a campaign, product or strategy.

Tesco Families

A customer profile created by grocery giant Tesco to describe their typical customer, their shopping behaviour and motives.

Traffic Building Strategy

A tactic used to attract consumers into an aisle, category, or even the store. Advertising promotional prices or substantial discounting helps achieve this.

Turf Protecting Strategy

This is a reactionary strategy to defend a category’s existing market share. If a direct competitor applies a discount on a ‘protected product’, the retailer will match the strategy.

Visual Merchandising

The art of arranging display, shelves, and creating floor plans to increase sales


Someone who buys large quantities of a product from different vendors, often at a discounted price.

For further tips and information, you can take a look at our Ultimate Guide to Category Management and our Category Management YouTube Channel. Also, check out our award-winning blog to see more Category Management tips and articles.

Interested in training? See how our full Category Management Training or our e learning Category Management courses could be of help to you.

Aileen Artificio

About Aileen Artificio

Aileen has been working in Digital Marketing for the last 8 years, primarily focusing on planning and content creation for businesses and helping them find a voice in an ever-changing digital realm. She is entangled in a perpetual quest to discover tastes around the globe and the stories they offer.

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