“This training programme has provided the team with a skill set which is multi transferrable for professional and personal life”. (Read the full testimonial below).
What?
Training Course Overview
Do you want your team to better manage conflict internally and externally? This conflict resolution training course will give you the required skills.
Firstly we must appreciate that conflict in the workplace is inevitable. Nevertheless, this isn’t a bad thing. In fact, it is simply part of day-to-day working life. For instance, we’ve all been in situations where our competing goals clash. Furthermore, we’ve all witnessed the personal animosity that can surface due to unaddressed issues. This Conflict Management training will prove especially helpful in eliminating many of the hidden conflicts in the workplace problems, subsequently creating a more productive workplace with better conflict resolution.
This course will change the way Learners approach conflict. For example, it will give them conflict management techniques, tools, and confidence to better deal with situations where conflict management skills are demanded. As a result, this will lead to better working relationships, improvements in performance, and greater workplace harmony.
Learning Objectives
By the end of this Conflict Management training course, the Learner will be able to:
- Increase self-confidence when faced with conflict.
- Identify other people’s conflict styles and needs.
- Exit challenging conversations knowing that the Learner was able to put their point across effectively.
- Know the right questions to ask at the right time, and demonstrate active listening, to really understand the other person’s perspective.
- Understand organisational politics that can lead to conflict in the workplace, and use a positive, ‘above the line’ approach that demonstrates awareness and integrity.
- Learn about body language, tone, & words and what they can really mean.
5-Star Reviews for Conflict Management Training
⭐️⭐️⭐️⭐️⭐️
Jon Barfoot, Commercial Director, Barfoots of Botley
“MBM organised our annual team away day and delivered a first class event. Building the schedule around resolving business challenges and conflicts, the content was well-managed and supported by Darren’s insight into high-performing teams in customer-facing environments. We were impressed with every aspect of the training and would not hesitate to recommend MBM.”
⭐️⭐️⭐️⭐️⭐️
Donna Harris, Category Manager, Hilton Foods Ireland
“This training programme has provided the team with a skill set which is multi-transferrable for professional and personal life. The toolkit which we now possess gives us an insight into how best to approach individuals and situations and guides us to be the best version of ourselves possible”.
Why?
Our memory weakens over time. 85% of what learners learn in a training course is forgotten within the first 30 days.
Most people attend training courses and have a great day. The problem is that they do nothing differently afterwards. A person invests 8 hours of their time, a company invests money in that person, and the result is, well, nothing. No behavioural change for the learners. Learning that sticks changes that.
Read more about Sticky Learning, and how we incorporate this into every training course we do on our About Sticky Learning page.
How?
The best piece of learning we all did was to drive. This is because driving lessons are based on spaced repetition. Do a lesson, stop & reflect, do another lesson, and so on. Our training programme is based on blended learning/70:20:10. A combination of traditional face-to-face training days, plus virtual classrooms, one-to-one coaching and Sticky Pieces (Homework) to embed the learning. All aimed to change the behaviours of the Learners.
Course Point of Difference
Achieving Real Behavioural Change with ‘Sticky Learning ®’
Sticky Learning ® is our own unique learning method. Developed over the last 20+ years. Most Learners attend 1-day training courses and do nothing afterwards. HR Managers & L&D Managers told us that this was unacceptable.
Sticky Learning ® helps Learners to Realise more of what they have learnt. To help them to Recall more of what they have learnt. Plus, Retain more of what they have learnt. The 3 R’s.
Sticky Learning ® enables us to proudly guarantee that if a Learner is not still using their new skill 5 months later, we will give you your money back. This is our money-back guarantee.
Measuring Your ROI
We evaluate your Conflict Management Training on 5 levels, see below, and summarise these into a pack called the ‘Chain of Evidence’.
- Level 1: Reaction (Feel) – What were the learners’ first impressions of the learning?
- Level 2: Learning (Know) – How much did the learners learn?
- Level 3: Behaviour (Do) – To what extent has the learning been used?
- Level 4: Results (Numbers) – How did the behaviour affect the results?
- Level 5: Sponsor (Align) – What ‘observable change in performance’ has been achieved?
You can find out more about measuring your ROI in ‘About Us‘.
Who?
If it’s your first time on the MBM website, you might be wondering, who? Who is behind the business? Who will run the training courses?
Darren A. Smith is the Founder and CEO of MBM, and the one behind Sticky Learning. He has over 20 years’ experience in people development and his passion is helping people to become the very best versions of themseleves. Darren and his team of experienced trainers have been running MBM training courses since it’s launch in 2002, and pride themselves in learners still using their knowledge months after.
Not sure if this right for you?
Learners tell us that they keep losing, having to escalate negotiations that they don’t want to have to give to their boss, and losing their credibility. Instead, they want to know how to better prepare, be more confident, and be able to win more than they currently lose.
Contact Us
For more information on the course, contact us in one of the following ways:
- Fill in our Contact Us form.
- Call us on 0333 247 2012
- Email helpme@makingbusinessmatter.co.uk