Conflict Management Training Course

Training Course Overview

Do you want your team to better manage conflict internally and externally? This conflict resolution training course will give you the required skills.

Firstly we must appreciate that conflict in the workplace is inevitable. Nevertheless, this isn’t a bad thing. In fact, it is simply part of day-to-day working life. For instance, we’ve all been in situations where our competing goals clash. Furthermore, we’ve all witnessed the personal animosity that can surface due to unaddressed issues. This Conflict Management training will prove especially helpful in eliminating many of the hidden conflicts in the workplace problems, subsequently creating a more productive workplace with better conflict resolution.

This course will change the way Learners approach conflict. For example, it will give them conflict management techniques, tools, and confidence to better deal with situations where conflict management skills are demanded. As a result, this will lead to better working relationships, improvements in performance, and greater workplace harmony.

Purple tin with conflict management label for MBM Conflict management course
Improve your Conflict Management Skills with our unique training course

Learning Objectives

By the end of this Conflict Management training course, the Learner will be able to:

  • Increase self-confidence when faced with conflict.
  • Identify other people’s conflict styles and needs.
  • Exit challenging conversations knowing that the Learner was able to put their point across effectively.
  • Know the right questions to ask at the right time, and demonstrate active listening, to really understand the other person’s perspective.
  • Understand organisational politics that can lead to conflict in the workplace, and use a positive, ‘above the line’ approach that demonstrates awareness and integrity.
  • Learn about body language, tone, & words and what they can really mean.
What is Conflict Management? find out more here in our Ultimate Guide to Conflict Resolution Skills.

Available for Face to Face / Online Delivery / In House / Open House

Contact us to find out more:

Collage of 9 people on an MBM virtual training course
MBM training courses are also available for virtual delivery

“MBM understood our challenges because they are accredited professionals from our industry.”

“The chain of evidence meant I understood the individual ROI from the training.”

“Their learning techniques made it stick for the long term, giving continuing improvements.”

Reasons to Believe In Our Conflict Management Training Course

We believe that people have the right to be the best version of themselves.

For our Conflict Management Course, we use a model that will help you identify your own and other conflict styles.

Our training will then support you to recognise, resolve, and reduce issues & situations faster, by understanding & appreciating others more.

What Learners Say About Our Conflict Management Training Course

“MBM organised our companies annual team away day and delivered a first-class event. Building the schedule around resolving business challenges and conflicts, the content was well-managed and supported by Darren’s insight into high performing teams in customer-facing environments. We were impressed with every aspect of the training, and would not hesitate to recommend MBM.”

Jon Barfoot
Commercial Director, Barfoots of Botley UK


Achieving Real Behavioural Change with ‘Sticky Learning ®’

Sticky Learning ® is our own unique learning method. Developed over the last 18 years. Most Learners attend 1-day training courses and do nothing afterwards. HR Managers & L&D Managers told us that this was unacceptable.

Sticky Learning ® helps Learners to Realise more of what they have learnt. To help them to Recall more of what they have learnt. Plus, Retain more of what they have learnt. The 3 R’s.

Sticky Learning ® enables us to proudly guarantee that if a Learner is not still using their new skill 5 months later, we will give you your money back. This is our money-back guarantee.

MBM Sticky Learning logo with purple brain icon
Let's you really learn

Measuring Your ROI

We evaluate your training on 5 levels, see below, and summarise these into a pack called the ‘Chain of Evidence’.

  • Level 1: Reaction (Feel) – What were the learners’ first impressions of the learning?
  • Level 2: Learning (Know) – How much did the learners learn?
  • Level 3: Behaviour (Do) – To what extent has the learning been used?
  • Level 4: Results (Numbers) –  How did the behaviour affect the results?
  • Level 5: Sponsor (Align) – What ‘observable change in performance’ has been achieved?

You can find out more about measuring your ROI in ‘About Us’.


Find out how you can achieve behavioural change and have 5-level training evaluation reports – Click on the image below:

CTA banner with happy successful businesswoman and green button
Contact us
Purple chain of evidence icon
Evaluates your training on 5 levels

You may also like: