Category Manager Skills Tips
Do you want to improve your Category Management skills? We are on a mission to build the best Category Tips list in the world. A list containing the top 100 Category Manager Skills that will lead to more profitable Category wins for you. So, we thought, who better to ask than some of the most influential Category Managers in the country? The following list contains category manager skills tips from some of the top Category Managers from the UK Grocery Industry and beyond.
Thank you to everyone who has contributed so far. If you’re a Category Manager with a top skills tip, get in touch with us and see if you can make it into this exclusive list.
Tip #1: Walk Every Store
Every retailer retails. Don’t confine yourself to one aisle, or one format, walk the store, walk every store. The corner shop can teach you about what customers want. DIY stores know how to manage forecasts. Estate agents know how to market the crappiest flat in the most eloquent way. I guess it’s thinking like a shopper always, and seek inspiration outside your category.
When I joined Molson Coors I made my team tell me about my products at premier foods, they struggled but they got there and now do the same to their team. We have reviewed dishwasher tablets, protein, and cheese lately. We sell beer, but we look outside.
Tip #2: Shopper Insight is Your Friend
Be the shopper champion in everything you do because they represent the intersection of your own and your customer’s plans. Insight doesn’t have to be expensive and getting your hands dirty and doing it yourself can really help connect you to the shopper. Having said that there is no substitute for a great agency partner to help you develop shopper capability so seek out the best you can to help you unearth the insight.
Tip #3: Think Like a Customer
When you move to a new category always think like a customer rather than a Category Manager. You cannot be a category expert in three months so do not try to just keep asking questions. In my experience manufacturers and Buyers that get caught up in the jargon miss great opportunities. I remember being new into consumer electronics and visiting a big Korean Brand and asking why all of their TV’s were black and pretty much being laughed at. 3 years later and our own brand sales were 50% non-black.
Tip #4: Tell the Story
As a Category Manager, you need to help your audience understand how your recommendations come from your insights. Demonstrating the objectivity of your analysis is fundamental in earning the trust of those you’re making recommendations to, whether they’re internal or external stakeholders. Consider how you order the information so the narrative has a logical flow towards the conclusion, just as if you’re telling a story, and if anything feels superfluous, ditch it. The most impactful category recommendations are concise, clear, and compelling.
Tip #5: Say It as It Is
We often feel the need to use ‘jargon’, whether that’s to try and show how clever we are, or how we are ‘experts’ in what we do. However, the power of ‘saying it as it is’ is underestimated.
Increased penetration.. we all know this means ‘more shoppers’.. ’increased FOP’.. we all know this means shoppers buying more often….so rather than using jargon, why don’t we just say ‘here’s a great way we can get more shoppers to buy more often’ – this means that we get to the point, cut through the BS, and know everyone understands what we mean!
Tip #6: Imitation is the Sincerest Form of Flattery
My top Category Manager Skill or Tip? It is…the simplest way to improve your Category Management Skills and make a real difference practically in-store is not to be ashamed to copy! Until you are the acknowledged best, don’t be afraid to shamelessly copy the current best in class. Who else in your category, in your industry does Category Management the best? And don’t forget to look at best in class examples in other categories, in other industries and across different channels and formats. Imitation may be the sincerest form of flattery for your competitors, but if it delivers results and moves you ahead……why not do it!
Tip #7: What Do You Want the Shopper to Do?
An effective category management proposal needs to be focused on how the retailer will benefit and should contain the following content:
A sizeable consumer driven proposition (without this any category growth proposal will flounder in the long term).
The shopper behaviour change that needs to occur to drive category growth (detailing the main shopper profile groups that need to change and the prominent outlet types where this change needs to occur).
Detail how this shopper behaviour change will enable the retailer to achieve their bespoke stated objectives (e.g. size of prize, market share, shopper profile growth, traffic growth etc).
Explain what the supplier is going to do to ensure this retailer beneficial behaviour change is going to happen to the max. (i.e. how the supplier will invest in driving the shopper behaviour change through e.g. NPD, promotion spend, above the line advertising, investment in fixture etc).
Highlight what the retailer needs to do to facilitate maximising this beneficial shopper behaviour change (e.g. promotion slots, distribution, fixture layout implementation, prominence in shopper communication tools, NPD support etc).
Develop category growth strategies (shopper behaviour change) and tactical solutions (NPD, promotions, range proposals, layout recommendations etc) that enable the retailer to achieve their stated objectives; explicitly show the retailer how the category proposals deliver against their objectives; and develop an implementation plan with the retailer to enable the required behaviour change to happen.
Tip #8: Focus on Changing Shopper Behaviour
Be clear about the outcome you are looking for and focus on the insight that drives action. Before launching into the work think about the problem you are trying to fix. You may be responding to a customer request or maybe you have a hunch about an opportunity. Start with a hypothesis. Test it with your stakeholders to make sure there is agreement on the outcome. Then, immerse yourself in the data. Visit the POP (physically or virtually) and observe shopper behaviour. Develop your hypothesis into insights. Be ruthless with yourself. Are your insights just interesting observations? Or can they drive the shopper behavioural change that will fix the problem you have identified?
Tip #9: Keep the Customer at the Heart of Your Decisions, No! …the Other Customer
All too often we see people focused, and rightly so, on the customer. But, who is the customer? In some people’s eyes, it’s the buyer. The corporate person behind the desk at the retailer. They work hard to keep them happy, often subservient to their needs, whims and changing desires.
Looking out of different eyes, could the customer, [also] be the person buying the products? And could we change our own thinking to refer to them as the ‘Shopper’ the ‘Preparer’ and the ‘Eater’? These are people (often with three different need states), we should be focused on for true category development. This goes beyond semantics.
Tip #10: Fulfill a Customer Need, Otherwise, What’s the Point?
The customer journey is incredibly different today, consumers can and will go to whichever retailer gives them that differentiating factor both online and on the high street. That can be the traditional 3 Ps (products, price, promotion) or as we are seeing more and more, contemporary reasons, like authenticity, pay it forward or experiential retailing. There has to be a reason for consumers to trade with you, give them that reason, drive consumer advocacy and never let the tail get in the way of making the sale.
Tip #10: Fulfill a Customer Need, Otherwise, What’s the Point?
The customer journey is incredibly different today, consumers can and will go to whichever retailer gives them that differentiating factor both online and on the high street. That can be the traditional 3 Ps (products, price, promotion) or as we are seeing more and more, contemporary reasons, like authenticity, pay it forward or experiential retailing. There has to be a reason for consumers to trade with you, give them that reason, drive consumer advocacy and never let the tail get in the way of making the sale.Tip #11: Go Beyond Quantitative Data
Quantitative data holds an allure, it’s clear and easy and diagnosable and replicable. But, the problem with quantitative data is that it is diagnostic, not explanatory. It says what is happening while helping you not one iota understand how and why decisions are being made in the real world. If you want to be a great category manager you need to ditch the quant and get in with your shoppers through qualitative encounters. This means safaris and shopalongs, focus groups and good old fashioned in-store intercepts. After all, if our job is to change shopper behaviour, hadn’t we better understand what’s actually making them tick?