Communication Skills Training Course

Training Course Overview

Do you want to significantly increase you or your team’s ability to effectively communicate? This communication skills training course will give you the skills.

Communicating poorly can be costly, which can result in the wrong impression being left. This Communication Skills training supports Learners to get their message across succinctly and effectively; leaving a positive lasting impression.

As a result, this will help learners to develop confidence and improve their knowledge of effective communication.

This training course will change the way Learners approach communication. It will give them tools, techniques, and confidence to better deal with situations where clear communication is essential. Thus, leading to improvements in performance.

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Improve your Communication Skills with our unique training course

Learning Objectives

By the end of this Communication Skills training course, the Learner will be able to:

  • Identify other people’s communication styles and needs.
  • Recognise body language and what it might mean.
  • Grow relationships through more powerful communication.
  • Prepare better for group communication and be able to demonstrate what clear communication looks like.
  • Communicate more effectively in person, using the phone, and using email.
  • Assertively deal with ‘political’ communication and conflict communication.
What are Communication Skills? find out more here in our Ultimate Guide to Communication Skills.

Available for Face to Face / Online Delivery / In House / Open House

Contact us to find out more:

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MBM training courses are also available for virtual delivery

“MBM understood our challenges because they are accredited professionals from our industry.”

“The chain of evidence meant I understood the individual ROI from the training.”

“Their learning techniques made it stick for the long term, giving continuing improvements.”

Reasons to Believe In Our Communication Skills Training Course

We believe that people have the right to be the best version of themselves.

For our Communication Skills Course, we may use the HBDI model to help learners to understand how they prefer to communicate, whilst appreciating how others preferred to be communicated to.

Saying what you want to, and for the other person to understand, is not easy by any means. Therefore, this model provides a fantastic foundation to build upon to communicate more effectively.

What Learners Say About Our Communication Skills Training Course

“I have been working with MBM for over a decade. During that time they have worked together with me and my Sales and Marketing team on both category projects and people development. I have come to trust that when they say they will do something they will, they bring me solutions, and not problems, and can be relied upon to do a great job. My recommendation is MBM because as well as looking after the development of my team very well for many years, they have also helped us solve many category challenges”.

Andy Jenkins,
Sales and Marketing Controller, Cranswick Convenience Foods plc


Achieving Real Behavioural Change with ‘Sticky Learning ®’

Sticky Learning ® is our own unique learning method. Developed over the last 18 years. Most Learners attend 1-day training courses and do nothing afterwards. HR Managers & L&D Managers told us that this was unacceptable.

Sticky Learning ® helps Learners to Realise more of what they have learnt. To help them to Recall more of what they have learnt. Plus, Retain more of what they have learnt. The 3 R’s.

Sticky Learning ® enables us to proudly guarantee that if a Learner is not still using their new skill 5 months later, we will give you your money back. This is our money-back guarantee.

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Let's you really learn

Measuring Your ROI

We evaluate your training on 5 levels, see below, and summarise these into a pack called the ‘Chain of Evidence’.

  • Level 1: Reaction (Feel) – What were the learners’ first impressions of the learning?
  • Level 2: Learning (Know) – How much did the learners learn?
  • Level 3: Behaviour (Do) – To what extent has the learning been used?
  • Level 4: Results (Numbers) –  How did the behaviour affect the results?
  • Level 5: Sponsor (Align) – What ‘observable change in performance’ has been achieved?

You can find out more about measuring your ROI in ‘About Us’.


Find out how you can achieve behavioural change and have 5-level training evaluation reports – Click on the image below:

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Evaluates your training on 5 levels

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