Frequently Asked Questions
Answers to FAQs we receive from clients and prospects:
How We Work:
The learning that your team receives stays with them much longer because of our unique training method – ‘Sticky Learning ®‘.
Our focus is on the UK Grocery Industry. We have worked with companies outside of the UK Grocery Industry though, because we could not resist working with some really great companies, such as McDonald’s.
We would propose a Training Needs Analysis (TNA) to identify the needs of the people and the business to achieve its goals. Using the results of this assessment we can propose and build a programme that works for you and that achieves your goals.
The evaluation we provide is based on Kirkpatrick’s 4 level training evaluation model and more details can be found about the evaluation of each product on each product page. or you can visit the Return on Investment page.
We would always recommend small confident steps and building a relationship underpinned with trust. Many clients start here with one of our Masterclasses to experience the ‘cut of our cloth’.
Supermarket buyers are very receptive to us working with their suppliers because our philosophy has always been to help suppliers work more closely with supermarkets — even our negotiation training course teaches ‘win:win’ as the foundation of effective negotiation.
What We Do:
You can see a full list of products that we can provide to you here.
Since 2002. We have been trading for over two decades in the UK Grocery Industry.
Simply because this is our background. Each member of the MBM team has worked in the UK Grocery Industry, either on the supermarket or the supplier side. This means that we understand your challenges and our training is designed around those challenges.
Please visit these pages:
Please take a look at our privacy policy.
Use the search page.
No fear! Our Box For Life promise guarantees that if your coaching card box gets damaged, we’ll replace it for free. Simply post the damaged box along with the address you’d like the new box sent to, to the address below, and we’ll have your new box sent to you in no time.
3 Sorrel Way,
Broughton,
Aylesbury,
HP22 7BZ
The MBM Return Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.
Returns
All returns must be postmarked within 30 days of purchase. All products must be in a new, unused condition.
Return Process
To return a purchase, please email [email protected] to arrange a return and obtain an RMA number. Once you have received the RMA, please securely package the product and mail your return to the following address:
Making Business Matter Limited
Sticky Learning ® House
3 Sorrel Way
Broughton
Aylesbury
HP22 7BZ
Please note, it is your responsibility for all return charges and we recommend you get your item tracked.
Making Business Matter is not liable if your item is damaged or lost in the post.
Refunds
Refunds will be made within 7 days of us receiving the product.
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