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Blog Articles by Making Business Matter Limited

Posts by Ailish O’Rourke-Henriette

Ailish O'Rourke-Henriette
Ailish's career in hospitality began in 1998 after graduating from college in Dublin with a Diploma in Hotel and Catering Management. Her hands-on experience in hospitality took her to London, Dubai, Seychelles, Maldives, and Mauritius in different front-office operational and leadership roles. Leading multi-national teams of varying sizes gave her first-hand knowledge of leadership skills and qualities in large-scale hospitality properties and international brands. Since 2007, Ailish has focused on learning and development as well as quality assurance, with advanced training certificates in L&D, quality auditing, food safety, and more. She started writing for MBM in 2021 sharing her knowledge and know-how through the articles she creates. Hungry for more knowledge and experience, she continues to develop and grow her skills with every article she creates. She uses the same know-how in her current roles in developing others in the properties she works in to help others grow and develop in their roles. Connect with Ailish on LinkedIn
Two businessman shaking hand after the completion of Successful Negotiations

BATNA: Negotiation Skills Essential

Your Best Alternative To a Negotiated Agreement Everyone in business, regardless of their industry, needs to have effective negotiation skills.…
Work team planning for a new project using team tactics

Team Tactics for the Working World

Having Effective Team Tactics to Better Achieve Your Company Goals and Objectives Team tactics refer to the coordinated strategies, plans,…
Letter C made of tangerines on wooden white background for 7 Cs of communication

The 7 Cs of Communication

Make Your Communication More Effective With Proper Use of the 7 Cs of Communication I must confess that I really…
Wooden block calendar with date 7 march beside green plant on the pink background

Stephen Covey’s 7 Habits Revisited

Creating a Better Understanding of Stephen Covey’s 7 Habits for Today’s Workplace Today, we will look at a revisited version…

World’s Stickiest Learning

We are the soft skills training provider, partnering with clients that are frustrated by their people returning from training courses and then doing nothing differently. Our clients choose us because we achieve behavioural change through our unique training method, sticky learning ®.