8 Methods of Resolving Conflict & Conflict Resolution Strategies

Do You Know All Your Options?

Conflict is an everyday part of life in the UK Grocery Industry. Discounters are growing. New stores are hard to come by. Employees want salary raises. Bosses want bonuses. Shoppers expect value for money. Resolving conflict is, therefore, an essential part of life in the UK Grocery Industry. Here are 8 methods of conflict resolution – Do you know all your options?

Conflict resolution skills, conflict management, conflict resolution training

1. Resolving Conflict: Unilateral Decision

No, we’re not giving in, that’s it’. We’ve all heard the stories of a big brand and a supermarket getting to the point where one has decided to delist the product or stop the supply of the product until the other party yields.

  • Advantage: Shows strength and resolve.
  • Disadvantage: The other party may call your bluff and it is not good for long-term relationships.

2. Resolving Conflict: Persuasion

‘It’s a no-brainer, you should do it’. Persuading someone to do something that they may not want to do is undoubtedly a skill that can be learnt- see our guide on Influencing Skills.  To illustrate, some top tips from the experts are 1. Actively listen to their point, 2. Find common ground, and 3. Use the power of ‘because’.

  • Advantage: It’s free.
  • Disadvantage: Success is usually low unless you are a persuasive master!

3. Resolving Conflict: Haggling/Bartering

‘I’ll meet you halfway’. Most of us haggle when we go to the markets, where it is the norm. In the UK we sometimes haggle when we want to agree on something and we believe we are negotiating, but we are not, we are haggling.

  • Advantage: Haggling is a sound method for conflict resolution, but don’t believe that it is negotiating.
  • Disadvantage: It will cost you ‘meeting halfway’.

4. Resolving Conflict: Arbitration

‘Ok, let’s ask them for their opinion’. Not something we hear much of in the UK Grocery Industry unless the ‘Competitions and Markets Authority’ are involved. Occasionally you might hear, ‘Let’s get another perspective on this’, which is very valid.

  • Advantage: An effective method of resolving a conflict.
  • Disadvantage: You might lose because it is 50:50.

5. Resolving Conflict: Postponement

‘We’ll come back to this at the next meeting with a plan’. Our observations of learners on our negotiation training course, for instance, is that most people looking to resolve a conflict opt for agreeing that a plan will be presented at the next meeting. This is usually a postponement where the two parties come back to the original points once again, with, again little resolution.

  • Advantage: Sometimes a postponement allows people to ‘cool off’ and/or revisit the problem another way.
  • Disadvantage: Postponements that are used to get away from dealing with the problem are not useful in resolving the conflict.

6. Resolving Conflict: Problem Solve

‘I’ve got an idea, how about if we…?’. Problem-solving is where the majority of conflict resolution takes place.

  • Advantage: A mutually beneficial solution is a great way to solve conflict because both parties usually win.
  • Disadvantage: You may not find a suitable solution for both parties and it requires both parties to want to problem solve.

7. Resolving Conflict: Total Surrender

‘Ok, we’ll agree to the deal’. Total Surrender is where one party gives in to the other party by giving up, waving the white flag, and agreeing to the other party’s demands.

  • Advantage: The advantages of this method are limited; as a result, they are likely reduced to the chance that you might get some payback in a later deal.
  • Disadvantage: You lose the lot!

8. Resolving Conflict: Negotiation

‘If you…then I…’. This tool is very simple and is a must in any negotiators’ toolbox. If you do something for me, then I will do something for you. We see negotiating as trading. Yes, there’ s a lot more to it. Essentially, therefore, it is about ‘giving to get’. Trading what you have for what they have to get and aiming for a win:win outcome.

  • Advantage: Both parties can win.
  • Disadvantage: The better negotiator gets more. So for that reason, our ‘Negotiating with Buyers‘ Masterclass will help!


How to Improve Your Conflict Resolution Skills

MBM banner advertising masterclasses with a learning icon in the corner
1/2 masterclasses to achieve a better team

How do you handle team conflict?  What are the skills needed for resolving conflict? How can conflict resolution skills be improved in the workplace? Hopefully arriving at this point you feel you have a better understanding of conflict resolution.  Also, you have started to answer some of these questions.
The easiest way to further develop your conflict management skills is to attend a conflict resolution training session on the core skills and behaviours. This will help you understand the theoretical models in the classroom. However, it is really important that you apply the skills. In team situations, it is important that we get people talking and building trust with each other. This could be in more formal meetings, over lunch, coffee out of the office, or a team-building event.

 

 

 

 

 

 

Conflict Resolution Skills
Resolving conflict is, therefore, an essential part of life in the UK Grocery Industry

Which one of the above options do you use most? Please share your view by commenting below.
For further information, you can find our Ultimate Guide to Conflict Resolution Skills by clicking the below image.

 

 

 

Feel free to get in touch. Simply fill out the form below or email us at helpme@makingbusinessmatter.co.uk, and we will be happy to get back to you with further information.

Slideshare of this post – 8 Methods of Conflict resolution by Darren A. Smith

Would you like to read this post in Spanish? – Click here[/vc_column_text][/vc_column][/vc_row]

Related Articles:


Conflict Resolution Skills

The Ultimate Guide

Ultimate Guide

e learning Course

e Learning Course Image

Related Articles

The Blog

Training Materials

The Shop

YouTube Playlist 

MBM YouTube Videos

Infographics

MBM Infographics

Glossary of Terms

MBM banner for Effective Leadership terms

Coaching Cards

Coaching Cards

Training Courses

Training Courses

 

Book a 15 Minute Call

Book a call

You may also like:

Conflict Resolution Skills Tips
Conflicts At Workplace. Businss Team Suffering Communication Problem During Meeting In Office

Conflict Management Activities: 4 Exercises to Resolve Work Conflict

4 Conflict Management Activities to Get Your Team Pulling Together and Not Away I feel a story is the best…
Team work

Conflict Resolution Activities to Build a Stronger Team

Play to Win! Business leaders and managers increasingly accept that greater diversity in teams brings fresh thinking and other significant…
Minor league baseball team playing baseball game with umpire. Batter hits the ball with baseball bat

What Moneyball Can Teach Us About Delivering Bad News

Moneyball – A Great Film with Brad Pitt and Jonah Hill It’s about a baseball club that cannot compete by…

Written By:

Menu