Include in Your Post Christmas Category Review:
As the roar dies down in the Christmas aisles and the New Year sales fade away, we look to how we performed. For the supplier, the supermarket, their category shoppers and their bottom line, the key question is, ‘Better than last year?’. When you write your post-Christmas report for your business or for your supermarket, here are ‘9 Things to Include in Your Post Christmas Category Review’:
1. Remember the Shopper
Of course, we need to include the sales value, the sales volume, margin cash and margin percentage, but remember to include the shopper. Did shopper numbers go up over Christmas compared to the previous Christmas and Christmas two years ago? Did they buy more value or more units? And what did they buy more of this year and less of? And why? Try to convert the Kantar-type language of ‘penetration’ and ‘conversion’ into much easier to understand and use language, such as, ‘52,000 more customers bought an additional 23p each versus last year in Christmas week, because the promotion was changed from 50p off x to buy one get one half price’.
2. Availability Performance
Our availability performance is absolutely important to record the opportunities for this year so that next year we don’t just forecast the same, but we forecast to cover the opportunity that we missed this year. Also, ensure to include analysis at store level because we all know that some stores get it right, some get it wrong, some stockpile and some seem to have almost forgotten about the Christmas rush completely!
3. Include the Intangible
As well as the mandatory numbers, please include the intangible. Use a simple tool of PMI; Positive, Minus and Interesting, which is one of many tools we help Learners to use on our Category Management training. Bullet point list the things that went well, the things that could have gone better, and the stuff that was just plain interesting, because when you come to plan for next Christmas the commentary will be useful to read along with the numbers.
4. Recommendations are Essential
A recommendations section in your report is a necessary part. The challenge is to spend the time to make those recommendations actionable for next year’s reader. You’ll have seen other post-Christmas category reports and read the recommendations thinking either, ‘that’s obvious’, ‘I don’t understand that’, or ‘That’s too general to use’. Taking the time now to be specific will pay dividends in the future. The question to ask is, ‘Would someone new know exactly what to do with those recommendations to seize the opportunities?’. Using KRA’s can be extremely useful because by having targets to aim for next Christmas we are more likely to achieve them than by not having targets.
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5. Add an Executive Summary Matrix
Executive summaries have long been part of any effective report. An executive summary that uses a single image with some added commentary will be very powerful. A Boston matrix of Ease and Impact would show the size of the opportunities and how easy they are to seize next year. Next Christmas the person using this report can quickly see the number of opportunities, their size and how easy they could be to implement. See below for an example:
6. Online Performance
A report in the age of the internet would not be complete without some analysis of the online sales and the social media effect. By getting close to the supermarket online team you could grab a few insights about your category and how the shoppers shopped your category online this Christmas and maybe identify an opportunity for next year. Regarding social media; Were there any online comments? Facebook likes? Twitter retweets? Were any promotions executed using social media? If not, maybe an opportunity for next year. Find out.
7. Promotions Play an Important Role
Promotions obviously play an important role for so many categories at Christmas. The assessment of those promotions needs to be analysed from 3 perspectives; The supermarket, the supplier and the shopper. To achieve a win for each party is hard but that must be the holy grail of promotions. For the supermarket’s sales & profit to have increased, the same for the supplier and for the shopper – to have been encouraged to buy more, without jeopardising the category. Promotions that simple ‘rob Peter to pay Paul’, i.e. cannibalisation, need re-thinking to achieve the 3 legged stool of happy supermarkets, happy suppliers and happy shoppers.
8.Did You Get 3 Ticks in the Box for Overall Market Share?
Achieving 3 ticks for any category is really hard – Reviewing the overall category market share for your supermarket…
- Did your overall category market share for supermarket x increase Vs the 12-month average? If it did, well done, you have successfully, and hopefully without giving away too much margin, got more shoppers to the category than the rest of the year.
- Did your overall category market share increase Vs the same time last year? If it did, well done, you have successfully, and hopefully without giving away too much margin, got more shoppers to the category than the previous year.
- Did your overall category market share increase Vs the same time 2 years ago? If it did, well done, you have successfully, and hopefully without giving away too much margin, got more shoppers to the category than 2 years ago.
This is the ultimate challenge to achieve for your supermarket and if you only achieved 1 or 2 ticks, then the recommendations are really important for next year. A post-Christmas report next year could headline, ‘3 ticks in the box for overall market share’.
9. Qualitative Feedback is Always Hard to Get for Christmas
Usually, most post-Christmas reports are full of numbers, the performance and lots of minuses and pluses. Adding the qualitative element to your report can uncover insights for next year that numbers cannot. Including a perspective from the people who work in the stores would be useful, the guys in your supply chain, the supermarket’s supply chain, and/or a simple survey asking your employees what they saw in store about your category that was good, bad or indifferent.
The story that Birds Eye tell well is of their work on availability with a supermarket. Using numbers graphs and endless analysis, they still could not increase the on-shelf availability. They then discovered by asking store colleagues that if only there were more gloves in-store availability would improve because no-one likes to hold and touch the frozen cardboard boxes as their hands get too cold!
What else do you include in your post-Christmas report? Please share your view by commenting below.
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