People Management Course

Course Outline

A Gallup poll of more than 1 million employed U.S. workers concluded that the No. 1 reason people quit their jobs is a bad boss or immediate supervisor. Line managers play an essential part in organisations, with responsibilities from the day-to-day management of people, to implementing company policies and strategy. However, the challenges facing the line manager can be overwhelming. Particularly for those new to the role. This CPD accredited People Management Course addresses the real issues facing people managers today.

People Management Course

This is a People Management course of 1+1+1 classroom days, spaced over 4 months. Specifically designed for suppliers to the UK Grocery Industry, it includes support in between training days designed to make the learning stick. You will experience our unique training method Sticky Learning ®.
The course will be delivered by a world class tutor that has worked in the UK Grocery Industry. In addition, like all of our training courses, it includes our ROI guarantee.
This training course will change the way managers approach management. It will give you the tools, techniques, and confidence to better deal with challenging situations where effective People Management skills are essential. Like, learning how to have difficult conversations. Or, maintaining professional boundaries. Moreover, it will explore practical approaches to management theory, helping you to develop and adapt your management style. In short, it will help you be a better people manager and allow you to extract the maximum performance from your team.

Learning Objectives

By the end of this People Management course, the Learner will be able to:

Give and receive feedback that is ‘clear on issues and kind on people’.
Set clear and meaningful performance expectations.
Conduct a challenging performance conversation.
Deliver motivational praise effectively.
Demonstrate the skills and process of an effective coaching conversation.
Identify current delegation opportunities and receive coaching on the approach to turn them into actions.
Hopefully, the term ‘Sticky Learning ®’ has intrigued you. Whilst you probably also guessed a sense of what it is about.
In short, Sticky Learning ® is our own unique learning method. A method that we have developed to help Learners Realise more of what they have learnt. To help them be able to Recall more of what they have learnt. And Retain more of what they have learnt. Furthermore, in 2016 we upgraded this unique training method to include habits formation. We feel this has become a big part of helping Learners to use more of what they have learnt.
This is good for our clients. It means that the money they spend with us is better invested than with other training providers. This is because, by following our methods, the learning is put to use for longer.

Making the Learning Stick

Your tutor for the People Management course will be one of the following:

Nathan Simmonds:

Nathan has over 20 years of leadership experience from multiple sectors across multiple continents. Starting in hospitality, moving through retail, into manufacturing and into call centres environments.From construction to insurance, banking to magazines, including Santander, Time & Fortune and Harvard Business Review. This eclectic mix of experiences working inside the FTSE 250 provides a superb melting pot of practical, hands on stories that help people instantly relate, comprehend concepts and grow inside the inclusive spaces Nathan creates and fosters when he trains and coaches.
Nathan holds his Mental health first Aid Certificate, and celebrates this with multiple opportunities to volunteer and coach others where possible including the Hospice sector, ex-veterans and coaching young adults.

Alison Cassidy:

Alison is pragmatic and results-driven, specialising in design, delivery and facilitation of personal, team and leadership development, behavioural training and change management via facilitation and coaching.  She has project managed SME led programmes, capability frameworks/assessments and designed her own programmes.  Alison has worked across fast moving consumer goods (FMCG), financial services, oil, gas and energy, public sector, retail and third sector.
Outside of work Alison can be found in the Girl Guiding community, running both Rainbow and Ranger units.  She is also a trustee of a charity and uses this to support others with the same condition as herself.

I walked in thinking I was ok at people management. I walked out knowing that I wasn’t and knowing that I wanted to be and how I could become the people manager I wanted to be”.

Ideal Learners

Our People Management course is for everyone that manages people. Perhaps you have a large team, or maybe you supervise just one person. It doesn’t matter.  It is ideal for brand new managers and for existing managers with little formal training in managing people. Furthermore, this training course serves as a good refresher for those who want to brush up on their management skills. As it is in the company of other managers, who, might be facing similar challenges. Lastly, it is also a great opportunity for anyone who recognises the need to strengthen their People Management skills in a project management role.
10 Learners because this drives enough discussion between the learners to explore the skill well, whilst not too many that any single Learner gets ‘lost’ in the debate.
If you do not have up to 10 people please check out our 121 Executive Coaching, which can help just you to learn this skill.
Alternatively, contact us and we will do our best to tailor to your specific needs.

Learners Per Course

10 Learners

Training Topics Covered

Our People Management course is over 3 (1+1+1) days, spaced over 4 months.

The Learner may have learnt from the worst. They may have seen the best. Or, more likely, never really had the opportunity to consider what type of Manager they wish to be. On these three days, the Learner can learn best practice. They can recognise that they are not alone, (many other people are struggling to get the most from their people too). Most importantly, they will leave with the know-how to become the line manager they want to be.
We adapt our courses to the individual needs of our clients. However, our People Management course typically covers the following:
1. Refresh on ‘Learning To Learn’.
2. The Flexible Manager: Adapting your management style Sit-Lead / Hay Model.
3. Setting clear and meaningful performance expectations.
4. The skills of effective feedback: BOOOST, ART and/or SBI.
5. Conduct a challenging conversation.
7. What motivates my team? Motivation survey.
8. The Pygmalion Effect – the power of encouraging feedback.
9. The what’s and how’s of delegation.
10. Co-coaching: Exploring delegation opportunities.

Interested in This People Management Course?

Let us help you to sell it to your boss, because two heads are better than one!


£225 per Learner per day.

The total cost for up to 10 Learners for the 3-day People Management course is £6,750 plus vat. This includes sticky pieces, and the 5 level evaluation ‘Chain of Evidence’.
The training is held on-site at the client’s premises. Alternatively, we can organise an off-site venue and charge it back to the client.
There are many evaluation methods for training. Each tries to find the holy grail of return on investment. We use Donald Kirkpatrick’s four level training evaluation model as a base. Why? Because it has stood the test of time, since 1953.
1: Reaction: How did the Learners react to the training?
2: Learning: How much learning did the Learners get?
3: Behaviour: How much have the Learners used the learning?
4: Results: How much effect did the Learner’s learning have on performance?
Few training providers measure the return on investment beyond the level 1 reaction. We have added one further level:
5: Sponsor: How much did we achieve the sponsor’s objectives?

Measuring Return on Investment

Training Course Duration

At MBM we no longer offer 1-day courses due to their limited effect.
This People Management course benefits from our Sticky Learning ® unique training method. This enables Learners to learn more, learn more quickly, and learn more easily.
Sticky Learning ® is a key part of the 4 month training course. It consists of pre-work, Learning To Learn 1/2 day training course, a Foundation day training course, an embedding day, and an Advanced 1 day training course (4 months after the Foundation training course).
In between the Foundation training course and the Advanced training course, the Learner will be challenged to complete ‘Sticky Pieces’. This appeals to the 70:20:10 learning model. These are desk-based activities that help the Learner to change their long term behaviour by identifying a habit that they wish to adopt to embed the new skill.
The Learner is also given:
1. Access to our skill specific and learning objective specific ‘Knowledge Vault’.
2. Email and telephone support throughout the training course.
3. An option to bolt on ‘Individual Coaching’ to support the Learner further.
4. An option to bolt on a 1/2 day ‘Annual Refresh’ to further enhance the learning in the future.

Book Now

Contact us to learn more about how our People Management Course can help you.