Conflict Resolution Training
Conflict is an inevitable part of work. It isn't a bad thing, it is simply part of day-to-day working life. We've all been in situations where our competing goals clash. Furthermore, we've all witnessed the often intense personal animosity that can result when issues are left unaddressed. When problems are simply left to bubble under the surface. This CPD accredited Conflict Resolution training will help eliminate many of the hidden problems, creating a more productive and harmonious workplace.
Conflict Resolution Training
The course will be delivered by a world class tutor that has worked in the UK Grocery Industry. In addition, like all of our training courses, it includes our ROI guarantee.
This training course will change the way Learners approach conflict. It will give them tools, techniques, and confidence to better deal with situations where conflict management skills are essential. Thus, leading to better working relationships, improvements in performance and greater workplace harmony.
By the end of this Conflict Resolution training course, the Learner will be able to:
Increase self-confidence when faced with conflict.
Identify other people’s communication styles and needs.
Exit challenging conversations knowing that the Learner was able to put their point across effectively.
Know the right questions to ask at the right time, and demonstrate active listening, to really understand the other person’s perspective.
Understand organisational politics and use a positive, ‘above the line’ approach that demonstrates awareness and integrity.
Learn about body language, tone, & words and what they can really mean.
Hopefully, the term ‘Sticky Learning ®’ has intrigued you. Whilst you probably also guessed a sense of what it is about.
In short, Sticky Learning ® is our own unique learning method. A method that we have developed to help Learners Realise more of what they have learnt. To help them be able to Recall more of what they have learnt. And Retain more of what they have learnt. Furthermore, in 2016 we upgraded this unique training method to include habits formation. We feel this has become a big part of helping Learners to use more of what they have learnt.
This is good for our clients. It means that the money they spend with us is better invested than with other training providers. This is because, by following our methods, the learning is put to use for longer.
Making the Learning Stick
World Class Tutor
Your tutor for the Conflict Resolution training course will be one of the following:
Kate has worked in the training & development functions of a variety of blue chip companies and fell in love with the grocery industry when she began working for The Tetley Group in 2002. She is passionate about developing people and teams in an engaging and practical way.
When not at work, Kate hangs out in sunny Chichester with her husband Alex, young son Harry and usually a few friends at the weekends. She enjoys cooking and baking and adding to her groaning shelf of recipe books.
Alison is pragmatic and results-driven, specialising in design, delivery and facilitation of personal, team and leadership development, behavioural training and change management via facilitation and coaching. She has project managed SME led programmes, capability frameworks/assessments and designed her own programmes. Alison has worked across fast moving consumer goods (FMCG), financial services, oil, gas and energy, public sector, retail and third sector.
Outside of work Alison can be found in the Girl Guiding community, running both Rainbow and Ranger units. She is also a trustee of a charity and uses this to support others with the same condition as herself.
Nathan has over 20 years of leadership experience from multiple sectors across multiple continents. Starting in hospitality, moving through retail, into manufacturing and into call centres environments.From construction to insurance, banking to magazines, including Santander, Time & Fortune and Harvard Business Review. This eclectic mix of experiences working inside the FTSE 250 provides a superb melting pot of practical, hands on stories that help people instantly relate, comprehend concepts and grow inside the inclusive spaces Nathan creates and fosters when he trains and coaches.
Nathan holds his Mental health first Aid Certificate, and celebrates this with multiple opportunities to volunteer and coach others where possible including the Hospice sector, ex-veterans and coaching young adults.
”MBM organised our annual team away day and delivered a first-class event. Building the schedule around resolving business challenges and conflicts, the content was well-managed and supported by Darren’s insight into high performing teams in customer-facing environments. We were impressed with every aspect of the training and would not hesitate to recommend MBM.”Jon BarfootCommercial Director, Barfoots of Botley