Conflict Resolution Training

Course Outline

Conflict is an inevitable part of work. It isn't a bad thing, it is simply part of day-to-day working life. We've all been in situations where our competing goals clash. Furthermore, we've all witnessed the often intense personal animosity that can result when issues are left unaddressed. When problems are simply left to bubble under the surface. This CPD accredited Conflict Resolution training will help eliminate many of the hidden problems, creating a more productive and harmonious workplace.

Conflict Resolution Training

This is a Conflict Resolution training Course of 1+1+1 classroom days, spaced over 4 months. Specifically designed for suppliers to the UK Grocery Industry, it includes support in between training days designed to make the learning stick. You will experience our unique training method Sticky Learning ®.
The course will be delivered by a world class tutor that has worked in the UK Grocery Industry. In addition, like all of our training courses, it includes our ROI guarantee.
This training course will change the way Learners approach conflict. It will give them tools, techniques, and confidence to better deal with situations where conflict management skills are essential. Thus, leading to better working relationships, improvements in performance and greater workplace harmony.

Learning Objectives

By the end of this Conflict Resolution training course, the Learner will be able to:

Increase self-confidence when faced with conflict.
Identify other people’s communication styles and needs.
Exit challenging conversations knowing that the Learner was able to put their point across effectively.
Know the right questions to ask at the right time, and demonstrate active listening, to really understand the other person’s perspective.
Understand organisational politics and use a positive, ‘above the line’ approach that demonstrates awareness and integrity.
Learn about body language, tone, & words and what they can really mean.
Hopefully, the term ‘Sticky Learning ®’ has intrigued you. Whilst you probably also guessed a sense of what it is about.
In short, Sticky Learning ® is our own unique learning method. A method that we have developed to help Learners Realise more of what they have learnt. To help them be able to Recall more of what they have learnt. And Retain more of what they have learnt. Furthermore, in 2016 we upgraded this unique training method to include habits formation. We feel this has become a big part of helping Learners to use more of what they have learnt.
This is good for our clients. It means that the money they spend with us is better invested than with other training providers. This is because, by following our methods, the learning is put to use for longer.

Making the Learning Stick

Your tutor for the Conflict Resolution training course will be one of the following:

Kate Burrows:

Kate has worked in the training & development functions of a variety of blue chip companies and fell in love with the grocery industry when she began working for The Tetley Group in 2002. She is passionate about developing people and teams in an engaging and practical way.
When not at work, Kate hangs out in sunny Chichester with her husband Alex, young son Harry and usually a few friends at the weekends. She enjoys cooking and baking and adding to her groaning shelf of recipe books.

Alison Cassidy:

Alison is pragmatic and results-driven, specialising in design, delivery and facilitation of personal, team and leadership development, behavioural training and change management via facilitation and coaching.  She has project managed SME led programmes, capability frameworks/assessments and designed her own programmes.  Alison has worked across fast moving consumer goods (FMCG), financial services, oil, gas and energy, public sector, retail and third sector.
Outside of work Alison can be found in the Girl Guiding community, running both Rainbow and Ranger units.  She is also a trustee of a charity and uses this to support others with the same condition as herself.

Nathan Simmonds:

Nathan has over 20 years of leadership experience from multiple sectors across multiple continents. Starting in hospitality, moving through retail, into manufacturing and into call centres environments.From construction to insurance, banking to magazines, including Santander, Time & Fortune and Harvard Business Review. This eclectic mix of experiences working inside the FTSE 250 provides a superb melting pot of practical, hands on stories that help people instantly relate, comprehend concepts and grow inside the inclusive spaces Nathan creates and fosters when he trains and coaches.
Nathan holds his Mental health first Aid Certificate, and celebrates this with multiple opportunities to volunteer and coach others where possible including the Hospice sector, ex-veterans and coaching young adults.

MBM organised our annual team away day and delivered a first-class event. Building the schedule around resolving business challenges and conflicts, the content was well-managed and supported by Darren’s insight into high performing teams in customer-facing environments. We were impressed with every aspect of the training and would not hesitate to recommend MBM.”

Jon BarfootCommercial Director, Barfoots of Botley

Ideal Learners

Our Conflict Resolution training course is for anyone that wants to improve their confidence when facing challenging workplace situations.  It is specifically designed for Learners who want to get their point across more effectively. Moreover, those who want to know how to manage conflict better in tough, difficult and crunchy conversations. In short, it is for people that understand the importance of good conflict management and want to develop their skills.
10 Learners because this drives enough discussion between the learners to explore the skill well, whilst not too many that any single Learner gets ‘lost’ in the debate.
If you do not have up to 10 people please check out our 121 Executive Coaching, which can help just you to learn this skill.
Alternatively, contact us and we will do our best to tailor to your specific needs.

Learners Per Course

10 Learners

Training Topics Covered

Conflict Resolution training is over 3 (1+1+1) days, spaced over 4 months.

This training course allows Learners to identify how they prefer to act in situations of conflict. They will explore the alternative modes of conflict available and their strengths and weaknesses. This will show that they can be the very best version of themselves in conflict situations.
We adapt our courses to the individual needs of our clients. However, our Conflict Resolution training typically covers the following:
1. Refresh on ‘Learning To Learn’.
2. Sources of, and reactions to, conflict.
3. The ‘5 Conflict Handling Modes’; individual assessment and how each helps, how each might hinder.
4. Body language in conflict situations; What is my body saying? And what are the subtle signals being shown by others?
5. Effective questioning and listening.
6. Dealing with manipulation.
7. Practising positive politics: Awareness and integrity
8. Role rehearsal and feedback.

Interested in This Conflict Resolution Training Course?

Let us help you to sell it to your boss, because two heads are better than one!


£225 per Learner per day.

The total cost for up to 10 Learners for the 3-day Conflict Resolution training course is £6,750 plus vat. This includes sticky pieces, and the 5 level evaluation ‘Chain of Evidence’.
The training is held on-site at the client’s premises. Alternatively, we can organise an off-site venue and charge it back to the client.
There are many evaluation methods for training. Each tries to find the holy grail of return on investment. We use Donald Kirkpatrick’s four level training evaluation model as a base. Why? Because it has stood the test of time, since 1953.
1: Reaction: How did the Learners react to the training?
2: Learning: How much learning did the Learners get?
3: Behaviour: How much have the Learners used the learning?
4: Results: How much effect did the Learner’s learning have on performance?
Few training providers measure the return on investment beyond the level 1 reaction. We have added one further level:
5: Sponsor: How much did we achieve the sponsor’s objectives?

Measuring Return on Investment

Training Course Duration

At MBM we no longer offer 1-day courses due to their limited effect.
This Conflict Resolution training course benefits from our Sticky Learning ® unique training method. This enables Learners to learn more, learn more quickly, and learn more easily.
Sticky Learning ® is a key part of the 4 month training course. It consists of pre-work, Learning To Learn 1/2 day training course, a Foundation day training course, an embedding day, and an Advanced 1 day training course (4 months after the Foundation training course).
In between the Foundation training course and the Advanced training course, the Learner will be challenged to complete ‘Sticky Pieces’. This appeals to the 70:20:10 learning model. These are desk-based activities that help the Learner to change their long term behaviour by identifying a habit that they wish to adopt to embed the new skill.
The Learner is also given:
1. Access to our skill specific and learning objective specific ‘Knowledge Vault’.
2. Email and telephone support throughout the 6-month training course.
3. An option to bolt on ‘Individual Coaching’ to support the Learner further.
4. An option to bolt on a 1/2 day ‘Annual Refresh’ to further enhance the learning in the future.

Book Now

Contact us to learn more about how Conflict Resolution training can help you.