In the challenging world of UK supermarkets and suppliers conflict is frequent. And those conflicts, like tenders, negotiations, and differences of opinion, can be very costly for a supplier if they get it wrong. This CPD accredited Conflict Management Training course supports Learners to understand their default position in conflict situations and how they can use alternate styles to achieve better outcomes.

This is a Conflict Resolution Skill Training course of 1+1+1 classroom days, 4 months apart, with support in between training days designed to make the learning stick. You will experience our unique training method Sticky Learning ®, the course will be delivered by a world class tutor that has worked in the UK Grocery Industry, and our ROI guarantee is included.

Specifically designed to meet the specific and challenging demands of suppliers to the big four UK supermarkets. This training course will change the way Learners approach conflict, giving them tools, techniques, and confidence to more better deal with situations.

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Learning Objectives

  • By the end of this Conflict Resolution training course the Learner will be able to:
    • Increase self-confidence when faced with conflict.
    • Identify other people’s communication styles and needs.
    • Exit challenging conversations knowing that the Learner was able to put their point across effectively.
    • Know the right questions to ask at the right time, and demonstrate active listening, to really understand the other person’s perspective.
    • Understand organisational politics and use a positive, ‘above the line’ approach that demonstrates awareness and integrity.
    • Learn about body language, tone, & words and what they can really mean.
Topics covered

Conflict Management Training Topics Covered

These 2 days, 6 months apart, will identify how Learners prefer to act in situations of conflict, the alternative modes of conflict available, strengths & weaknesses, and how they can be the very best version of themselves in conflict situations.

  • Refresh on ‘Learning To Learn
  • Sources of, and Reactions to, Conflict
  • 5 Conflict Handling Modes; Individual assessment and how each helps, how each might hinder
  • Body language in Conflict Situations; What is my body saying? And what are the subtle signals being shown by others?
  • Effective Questioning and Listening
  • Dealing with Manipulation
  • Practising Positive Politics: Awareness and Integrity
  • Role Rehearsal and feedback

For top tips read our Conflict Management Blog, e.g. ‘Wondering How to Have Difficult Conversations?‘.

Ideal learners

Ideal Learners

For everyone that wants to be more confident, get their point across more effectively, and know how to manage conflict better in tough/difficult/crunchy conversations and situations.


Testimonials for Conflict Management Training

“I wasn’t looking forward to this course because I don’t like role play or conflict, but Sally was very easy to work with, had some great ideas and helped me much more than I ever thought to be the best of ‘me’ during conflict”.

For more testimonials visit written testimonials or video testimonials.

Making the Learning Stick

Hopefully the term ‘Sticky Learning ®’ has intrigued you, whilst you probably guessed a sense of what it is about.

In short Sticky Learning ® is our own unique method that we have developed to help Learners Realise more of what they have learnt, be able to Recall more of what they have learnt, and Retain more of what they have learnt. In 2016 we further upgraded this unique training method to include habits formation as a big part of helping Learners to use more of what they have learnt.

This is good for our clients because it means that the money they spend with us is better invested than with other training providers because the learning is used for longer.

Course duration

Training Course Duration

At MBM we no longer offer 1 day courses due to their limited effect.

Our Sticky Learning ® unique training method enables Learners to learn more, learn more quickly, and learn more easily. Sticky Learning ® is a key part of the 4 month training course consisting of pre-work, , Learning To Learn 1/2 day training course, a Foundation day training course, an embedding day, and an Advanced 1 day training course (6 months after the Foundation training course).

In between the Foundation training course and the Advanced training course, the Learner will be challenged to complete ‘Sticky Pieces’, which appeals to the 70:20:10 learning model. These are desk based activities that help the Learner to change their behaviour long term by identifying a habit that they wish to adopt to embed the new skill.

The Learner is also given:


Learners Per Course for Conflict Management Training

10 Learners because this drives enough discussion between the learners to explore the skill well, whilst not too many that any one Learner gets ‘lost’ in the debate. If you do not have up to 10 people please checkout our 121 Executive Coaching, which can help just you to learn this skill.



For 10 Learners the cost is £225 per Learner per day. The total cost for up to 10 Learners for the training course of 3 days, including Sticky Pieces, and the 5 level evaluation ‘Chain of Evidence’, is £6,750, plus vat. Either held on-site at the client’s premises, or a an off-site venue can booked and charged back to the client.


Measuring Return on Investment

There are many evaluation methods for training, each trying to find the holy grail of return on investment. We use Donald Kirkpatrick’s four level training evaluation model as a base because it has stood the test of time, since 1953.

Level 1: Reaction: How did the Learners react to the training?

Level 2: Learning: How much learning did the Learners get?

Level 3: Behaviour: How much have the Learners used the learning?

Level 4: Results: How much effect did the Learner’s learning have on performance?

Few training providers measure the return on investment beyond the level 1 reaction. We have added one further level:

Level 5: Sponsor: How much did we achieve the sponsor’s objectives?

Read more about our 5 level evaluation tool and see an example report – ‘Chain of Evidence’.


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