Communication Skills Training

Course Outline

Communicating poorly can be costly and leave the wrong impression. This CPD accredited Communication Skills training supports Learners to get their message across succinctly, effectively and leaving a positive lasting impression. It will help Learners to develop confidence and improve their knowledge of effective communication.

Communication Skills Training

This is a Communication Skills training Course of 1+1+1 classroom days, spaced over 4 months. Specifically designed for suppliers to the UK Grocery Industry, it includes support in between training days designed to make the learning stick. You will experience our unique training method Sticky Learning ®.
The course will be delivered by a world class tutor that has worked in the UK Grocery Industry. In addition, like all of our training courses, it includes our ROI guarantee.
This training course will change the way Learners approach communication. It will give them tools, techniques, and confidence to better deal with situations where clear communication is essential. Thus, leading to improvements in performance.

Learning Objectives

By the end of this Communication Skills training, the Learner will be able to:

Identify other people’s communication styles and needs.
Recognise body language and what it might mean.
Grow relationships through more powerful communication.
Prepare better for group communication and be able to demonstrate what clear communication looks like.
Communicate more effectively in person, using the phone, and using email.
Assertively deal with ‘political’ communication and conflict communication.
Hopefully, the term ‘Sticky Learning ®’ has intrigued you. Whilst you probably also guessed a sense of what it is about.
In short, Sticky Learning ® is our own unique learning method. A method that we have developed to help Learners Realise more of what they have learnt. To help them be able to Recall more of what they have learnt. And Retain more of what they have learnt. Furthermore, in 2016 we upgraded this unique training method to include habits formation. We feel this has become a big part of helping Learners to use more of what they have learnt.
This is good for our clients. It means that the money they spend with us is better invested than with other training providers. This is because, by following our methods, the learning is put to use for longer.

Making the Learning Stick

World Class Tutor

Your tutor for the Communication Skills training course is Darren A. Smith.
Darren’s career is a game of two halves. He spent 12 years as a Category Manager at one of the big four UK supermarkets. Then, more recently, in management as the founder of Making Business Matter.
Darren always provides an experienced, relaxed and fun training environment where Learners are challenged and encouraged.

Our everyday chores rely pretty much on sending e-mails back & forward, hence, having an efficient, productive, accurate way of managing our e-mails and engaging with our peers is crucial to improve results making the most of our time and resources, as well as our customers’ or co-workers’. Darren makes an eloquent X-ray of our e-mail habits pointing out easy, sensible ways to avoid communication mistakes and productivity leaks."

Javier Arizmendi RuizOperations Manager, ZERYA Producciones sin Residuos S.L.

Testimonials

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Ideal Learners

Our Communication Skills training course is for anyone that understands the importance of good communication and want to develop their skills. It is for Learners who are aware of the value of good communication to make the right impression. Those who understand how it can impact upon how much they get done, and, moreover, how effectively it gets done. Great communication skills are vital to achieving better performance.
10 Learners because this drives enough discussion between the learners to explore the skill well, whilst not too many that any single Learner gets ‘lost’ in the debate.
If you do not have up to 10 people please check out our 121 Executive Coaching, which can help just you to learn this skill.
Alternatively, contact us and we will do our best to tailor to your specific needs.

Learners Per Course

10 Learners

Training Topics Covered

Communication Skills training is over 3 (1+1+1) days, spaced over 4 months.

Individuals and teams absolutely depend on being able to communicate with each other. Without this ability, there are no teams that deliver. No departments that achieve. And no partnerships that work. Effective communication is essential to the success of every business.
We adapt our courses to the individual needs of our clients. However, our Communication Skills training typically covers the following:
1. Refresh on ‘Learning To Learn’.
2. Barriers to effective communication.
3. Communicating with confidence.
4. What others say others may not hear.
5. Good listening skills.
6. Good questioning skills.
7. Improving your concentration when listening.
8. Demonstrating your appreciation of other people’s point of views.
9. Identifying and using different communication styles.
10. Dealing with frustration and demotivation.
The total cost for up to 10 Learners for the 3-day Communication Skills training course is £6,750 plus vat. This includes sticky pieces, and the 5 level evaluation ‘Chain of Evidence’.
The training is held on-site at the client’s premises. Alternatively, we can organise an off-site venue and charge it back to the client.

Costs

£225 per Learner per day.

There are many evaluation methods for training. Each tries to find the holy grail of return on investment. We use Donald Kirkpatrick’s four level training evaluation model as a base. Why? Because it has stood the test of time, since 1953.
1: Reaction: How did the Learners react to the training?
2: Learning: How much learning did the Learners get?
3: Behaviour: How much have the Learners used the learning?
4: Results: How much effect did the Learner’s learning have on performance?
Few training providers measure the return on investment beyond the level 1 reaction. We have added one further level:
5: Sponsor: How much did we achieve the sponsor’s objectives?

Measuring Return on Investment

Training Course Duration

At MBM we no longer offer 1-day courses due to their limited effect.
This Communication Skills training course benefits from our Sticky Learning ® unique training method. This enables Learners to learn more, learn more quickly, and learn more easily.
Sticky Learning ® is a key part of the 4 month training course. It consists of pre-work, Learning To Learn 1/2 day training course, a Foundation day training course, an embedding day, and an Advanced 1 day training course (4 months after the Foundation training course).
In between the Foundation training course and the Advanced training course, the Learner will be challenged to complete ‘Sticky Pieces’. This appeals to the 70:20:10 learning model. These are desk-based activities that help the Learner to change their long term behaviour by identifying a habit that they wish to adopt to embed the new skill.
The Learner is also given:
1. Access to our skill specific and learning objective specific ‘Knowledge Vault’.
2. Email and telephone support throughout the 4-month training course.
3. An option to bolt on ‘Individual Coaching’ to support the Learner further.
4. An option to bolt on a 1/2 day ‘Annual Refresh’ to further enhance the learning in the future.

Interested in This Communication Skills Training Course?

Let us help you to sell it to your boss, because two heads are better than one!

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Contact us to learn more about how Communication Skills training can help you.