Find out about this Conflict Management Training Course Outline:
In the challenging world of UK supermarkets and suppliers conflict is frequent. And those conflicts, like tenders, negotiations, and differences of opinion, can be very costly for a supplier if they get it wrong. This CPD accredited Conflict Management training course supports Learners to understand their default position in conflict situations and how they can use alternate styles to achieve better outcomes.
This is a training course of 2 ‘classroom days, 6 months apart, with support in between courses. Designed to make the learning stick using our unique training method Sticky Learning ® and including our ROI guarantee.
Specifically designed to meet the specific and challenging demands of suppliers to the big four UK supermarkets. This training course will change the way Learners approach difficult communication giving them tools, techniques, and confidence to more better deal with situations.
Unsure if you need Conflict Management training?
By the end of this Conflict Management training course the Learner will be able to:
Topics Covered in Conflict Management Training
These 2 days, 6 months apart, will identify how Learners prefer to act in situations of conflict, the alternative modes of conflict available, strengths & weaknesses, and how they can be the very best version of themselves in conflict situations.
For everyone that wants to be more confident, get their point across more effectively, and know how to manage conflict better in tough/difficult/crunchy conversations and situations.
Conflict Management Testimonials
“I wasn’t looking forward to this course because I don’t like role play or conflict, but Sally was very easy to work with, had some great ideas and helped me much more than I ever thought to be the best of ‘me’ during conflict”.
Making the Learning Stick
Hopefully the term ‘Sticky Learning ®’ has intrigued you, whilst you probably guessed a sense of what it is about.
In short Sticky Learning ® is our own unique method that we have developed to help Learners Realise more of what they have learnt, be able to Recall more of what they have learnt, and Retain more of what they have learnt. In 2016 we further upgraded this unique training method to include habits formation as a big part of helping Learners to use more of what they have learnt.
This is good for our clients because it means that the money they spend with us is better invested than with other training providers because the learning is used for longer.
Training Course Duration
At MBM we no longer offer 1 day courses due to their limited effect.
Our Sticky Learning ® unique training method enables Learners to learn more, learn more quickly, and learn more easily. Sticky Learning ® is a key part of the 6 month training course consisting of pre-work, Learning To Learn 1/2 day training course, a Foundation 1 day training course, and an Advanced 1 day training course (6 months after the Foundation training course).
In between the Foundation training course and the Advanced training course, the Learner will be challenged to complete ‘Sticky Pieces’, which appeals to the 70:20:10 learning model. These are desk based activities that help the Learner to change their behaviour long term by identifying a habit that they wish to adopt to embed the new skill.
The Learner is also given:
Training Course World Class Tutor
Your tutor for the Conflict Management training course is Sally Booth.
Sally remains a retailer at heart, having worked for 14 years with one of the big four UK supermarkets, both as a Line Manager and within the Training function, she has practiced what she preaches regarding People Development.
Sally is passionate about bringing learning to life and enables participants to really experience a new skill and work on it live in the room so that they can see it, hear it, think it and feel it.
Learners Per Course – Conflict Management Skills
8 to 12 Learners because this drives enough discussion between the Learners to explore the skill well, whilst not too many that any one learner gets ‘lost’ in the debate. If you do not have 8 to 12 people please checkout our 121 Executive Coaching, which can help just you to learn this skill.
Measuring Return on Investment for Conflict Management Training
There are many evaluation methods for training, each trying to find the holy grail of return on investment. We use Donald Kirkpatrick’s four level training evaluation model as a base because it has stood the test of time, since 1953.
Level 1: Reaction: How did the Learners react to the training?
Level 2: Learning: How much learning did the Learners get?
Level 3: Behaviour: How much have the Learners used the learning?
Level 4: Results: How much effect did the Learner’s learning have on performance?
Few training providers measure the return on investment beyond the level 1 reaction. We have added one further level:
Level 5: Sponsor: How much did we achieve the sponsor’s objectives?
Read more about our 5 level evaluation tool and see an example report – ‘Chain of Evidence’.
Learning Needs to be Intriguing
To this end of ‘Learning needs to be intriguing’ we name each one of our training courses after a relevant film and we’ll make reference to this on the course.
For our Conflict Management training course we chose ‘Fight Club‘ because the biggest challenge of managing conflict is first managing your own fear.
This film from 1999, rated R, stars Edward Norton, as a white-collar man who is discontent with his job, so he starts a Fight Club.
Watch this 1 Minute Video About Our Conflict Management Training