Welcome to the Knowledge Vault for the ‘Communication Skills‘ training programme. The purpose of this page is to help you continue your learning journey.

Below are various elements that you can Read, Watch and Do.

Vault - MBM Knowledge Vault


 

Read glasses - Read

ReadFierce Conversations by Susan Scott.

Read – Games People Play, E. Berne; Penguin.

ReadCrucial Conversations by Patterson, Grenny et al.

 


 

Read eye - Watch

WatchTED Talks / How to speak so that people want to listen – Julian Treasure.

WatchTED Talks / 10 ways to have a better conversation.

Watch – Shari Harley – all about feedback.

 


 

Red check list - Do

Do – Building Rapport Through Language – use this sheet to challenge your approach.

Do – Download and use this Influential Communication Preparation Sheet.

Do – Challenge for managers who set expectations for their teams:

Look at the objectives you have set with your team. How clear are they? Have you agreed ‘how’ you want people to work as well as ’what’ you want people to deliver? Review whether you could make your expectations clearer by defining them more – instead of using broad labels like ‘be more visible’, describe what you would like to see someone doing and saying and what you would like them to avoid, ‘I’d like you to be more visible, by that I mean going and talking to people face to face and offering them your support. What I’d like you to avoid is relying on email as your main source of communication…..’  If you can’t define it, you’ve no right to ask for it…

 


 

For further information, you can find our Ultimate Guide to Communication Skills here.

If you wish to contact a course tutor please click below: