e-Learning: Prepare to Deliver Excellent Customer Service

£48.00

Are you looking to improve your customer service skills by completing some advanced customer service training? This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customer’s needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.

£48.00

e-Learning: Prepare to Deliver Excellent Customer Service

Are you looking to improve your customer service skills by completing some advanced customer service training? This course provides you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service. You will look at how customer’s needs and expectations are identified and the importance of customer service in an organisation. You will gain the crucial skills you need to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.

KEY FEATURES

 Auto-enrollment with an immediate start

 Fully online

 Study from anywhere, at any time

 Perfect for an introduction to a subject or a subject refresher

 Great addition to your CV

 Receive an e-certificate upon completion

 Nationally recognised

 Official CPD certified course

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