Welcome to the Knowledge Vault for the ‘Conflict Management‘ training programme. The purpose of this page is to help you continue your learning journey.

Below are various elements that you can Read, Watch and Do.


Read this recommended content, that is what is being conveyed.

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Read – ‘What Everybody is Saying’ by Joe Navarro, ex FBI Agent.
Read – ‘The Ultimate Book of Confidence Tricks’ by Ros Taylor.
Read – ‘The Definitive Book of Body Language’ by Allan and Barbara Pease.


Watch this content

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Watch – how to improve empathic listening with Dr Stephen R. Covey and his ‘Indian Talking Stick’.
Watch – William Ury, author of “Getting to Yes,” offer an elegant and simple way to create an agreement.
WatchConflict Management Styles – MBM One Minute Video.


to do bubble, do this

A red checklist, this is your to do list

Do – look into ‘The 7 Habits of Highly Effective People‘, S. Covey.
Do – print off and read the Ultimate Guide to Conflict Management.
Do – sign up to Joe Navarro’s blog: https://www.psychologytoday.com/blog/spycatcher


If you wish to contact a course tutor please click below:


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