Soft skills training that sticks
Soft Skills Training that Actually Changes Behaviours
Our clients choose us because we achieve behavioural change through our unique training method, Sticky Learning ®.
50+
Partnering with Clients Across Industries
20+
Years
Delivering Behaviour Change Since 2003
ROI-Focused
350
Excellent
With 20+ years of experience, we’re dedicated to what we do
4.9/5based on 400+ Reviews
Why Learn With Us?
Why Our Training Delivers What Others Don’t
We don’t offer one-day training courses because they don’t change behaviours.
Sticky Learning® Methodology
Our programmes consist of face-to-face training days, virtual masterclasses, one-to-one coaching and Sticky Pieces
Absolutely No Slides
Slides are boring and don’t help with learning ; they’ll be just thrown away in 6 months’
Justify Your Spend
At the end of each programme you get a 4 level evaluation called a ‘Chain of Evidence’.
We Make Learning Stick
Our Most Popular Training Programmes
At MBM, we know that most training is forgotten within weeks. That’s why our Sticky
Learning® approach is built to make new skills last — and drive real change at work.
Category Management Skills Training Programme
Business people during a category management training course for soft skills.
What you’ll learn:
Negotiations Skills Training Programme
Female Business Manager negotiating with a client after soft skills training course
What you’ll learn:
Presentation Skills Training Programme
Business man making a presentation at office after soft skills training
What you’ll learn:
Powered by Sticky Learning®
Our unique methodology ensures that learning sticks, creating lasting behavioral change that transforms your team’s performance.
Grace Anthony
Head of marketing
“I kept telling people how much I loved it”
“I did a presentation using some of my learnings – I felt really good afterwards, because so many people came up to me and said that was the best bit of the day — we loved that. I was in the office the other day and I had just such nice feedback.
The Shocking Truth About Training Evaluation
Most companies barely scratch the surface when evaluating training. According to the Learning Resources Network, the current state of training evaluation is alarming.
“50% of training is never evaluated beyond smiley-face surveys.”
CIPD Annual Survey
We believe in going beyond the basics. We measure your Return on Investment (ROI) from training through a robust, proven method — so that you, your learners, and your business grow with clarity and confidence.
What Could Your ROI Be?
MBM Measures Your ROI from Training.
50% of Training is not Evaluated Beyond Level 1 (CIPD Annual Survey)
1
Reaction
77% Usage
2
Learning
36% Usage
3
Behaviour
15% Usage
4
Results
8% Usage
Most stop at Level 1; we go to Level 4. while others fail to go beyond Level 1.
Darren A. Smith
CEO, Making Business Matter Ltd
We Evaluate Your Training on All 4 Levels —
Immediate reactions and
satisfaction measures.
Knowledge acquisition and
competency assessments
Real-world application and
behavioral change
Business impact and return on
investment analysis
FAQs
Got Questions? We’ve Got Answers.
Everything you need to know about our training, ROI, custom solutions, and more
Frequently Asked Questions
MBM provides soft skills training such as negotiation, time management, and leadership, tailored to your team’s real-world challenges.
Training is available face-to-face, online, or in a blended format to suit your team’s location and learning preferences.
Our trademarked Sticky Learning® ensures that learners retain and apply knowledge in their day-to-day roles.
We provide tools and frameworks that track behavioural changes and performance improvements over time.
While some results are immediate, true behavioural change takes time—our methods focus on long-term, sustainable improvement.
Yes, we offer coaching support and assessments to reinforce learning and measure progress.
MBM is headquartered in Aylesbury, United Kingdom, and offers training services nationwide.
Yes, we provide remote training globally and can arrange in-person sessions abroad on request.
Absolutely. We offer on-site training tailored to your schedule and environment.
You can enroll directly through our website or contact our support team for custom packages.
Yes, we provide discounts and tailored learning paths for team and department-wide enrollments.
We accept all major credit cards, bank transfers, and purchase orders for corporate clients.
It’s our proprietary training method designed to ensure that learning sticks and gets applied back in the workplace.
It focuses on real behavioural change using repetition, coaching, and real-life application.
Yes, it’s adaptable and has been proven effective across various sectors, especially FMCG and retail.
Our clients include top brands in the grocery sector and large corporations seeking soft skills training.
Yes, you can explore client testimonials and detailed success stories on our website.
Clients have reported increased productivity, improved team morale, and measurable ROI in behavioural change.
Still have questions?
We'd love to help. Contact our support team for personalised answers. Contact our experts — we’ll guide you every step of the way.
Testimonial
Their Words Speak
Louder Than Ours.
Real feedback from professionals we’ve trained and worked with.Real feedback from leaders we’ve helped grow — still using what they learned, still seeing results.
The only training course that has truly stayed with me. Practical, real-world techniques I still use today — years later.”
Rob Fox
Findel , Head of Software Engineering
The only training course that has truly stayed with me. Practical, real-world techniques I still use today — years later.
Laura Hickie
O’Brien’s
“It is the only training course that has really stayed with me… The negotiation course was second to none. I am still using some of the techniques today.”
Richard Ellett
UK SENIOR NAM , Seatriever
“Working with Darren has been a game-changer for me. He has an incredible ability to help me recentre and find clarity, even in the midst of chaos.”
Asha Bhalsod
FOUNDER , Etopia Consultancy LTD
The only training course that has truly stayed with me. Practical, real-world techniques I still use today — years later.”
Darren A. Smith
CEO, Making Business Matter Ltd
Get Started With Us
Let’s Start Building Your Team’s Potential.
Every business is different. That’s why we don’t do off-the-shelf solutions. Tell us about your team,
your goals, and your challenges — and we’ll create a training plan designed to stick.
Let’s have a conversation about where your people are today — and where they could be with the right training.
Darren A. Smith
CEO, Making Business Matter Ltd