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 Realise that Your Relationship Needs Work – comes from the Free Guide – ‘Are You Annoyed by How Little Line Managers Support the Skills Training of Their Teams?’

In the excellent Harvard Business Review article titled, ‘Why Managers and HR Don’t Get Along’, Ron Ashkenas makes some excellent points about the relationship between HR Managers and Line Managers. Taking the notion that Muhammad won’t come to the mountain, HR Managers can influence Line Managers by demonstrating a better understanding of the pressures that a Line Manager faces. After all, we all just want to be heard.

Advice from the Founder of the 70:20:10 Learning Model. Charles Jennings was the Head of Global Learning at Reuters and latterly founded the 70:20:10. In the same podcast that launched the 70:20:10 movement, Charles spoke to CIPD about the role of Line Managers and the findings from the latest CIPD survey. His advice from 2007 is still relevant today:

Harvard Business Review - MBM Training Provider
“I think there are a couple of very clear lessons that come out of the survey. One is that the L and D function needs to work very hard to earn a place at the top table. It’s not going to be given a place at the top table, as a matter of course, it needs to work very hard. To do that the L and D function needs to build its own capability in order to be able to sit across the table and have those business discussions with senior managers – absolutely that. On the other hand, there’s a lesson that Line Managers need to understand – that they have accountability for developing their people. And they need to work very closely with L and D, and they can’t pass that responsibility across to the L and D function. It really comes down to a matter of trust – and as in any trust relationship, both sides have to work at it.”
The approach that won’t work is, ‘You need to…’ or, ‘I’ve spoken to the Director and…’ Whilst going above someone’s head is a valid form of persuasion, there are many other methods to try before resorting to the sledgehammer.

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We suggest that the ‘All Together’ form of persuasion (see link above), with an encouraging tone, is the best route. For example, ‘We’ve got 9 Line Managers supporting their Learners with a 30-minute 121 each month. How can we help you to achieve that so that you’re not left behind?’.

Gabby Smith

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